printing, shipping & returns. | juvenal.
juvenal makes every piece to order and on demand. since each piece is custom made, we ask that you allow at least 2-3 weeks for production + shipping.
due to the high demand of some items, orders will be fulfilled in the order they are received. it is possible an item may reach its design limit before a certain item is processed. in such a case, a refund will be issued.
after checkout, once the order is confirmed, we will send you a notification as soon as the item is shipped with tracking information. i The status of the order will be available on your account page.
items ship from Chatsworth, ca.
shipments outside the united states
for shipments outside of the united states, delivery time varies by shipping method and order location.
please be aware, for all international orders, there may be an additional importer tax charged by certain countries when the order is shipped through customs. juvenal is not responsible for orders that are lost or delayed in shipment or in customs. we cannot refund these items. if you contact customer service we may be able to remake them or issue you a credit.
RETURNS AND REFUND POLICY
at juvenal, we take quality very seriously. if you don't love your order, you have up to 30 days to submit your return (see instructions below).
because everything we make at juvenal is made on demand, we unfortunately cannot offer cash refunds. once we receive your return, we will issue you a store credit, that covers the full cost of the order.
damaged or incorrect orders
should you have any concerns about the quality of your product upon receipt, please email us at firstname.lastname@example.org with your order # and a clear photo of the issue. we will get back to you as fast as possible.
credit card chargebacks
juvenal pays an additional fee on every chargeback. for this reason, we ask that if you have an issue to contact us directly before issuing a chargeback or to cancel your chargeback and work with us on the issue. if the chargeback is not canceled in exchange for a refund we will add the cost of the chargeback to any future orders you place, severe cases will result in termination of your juvenal account.
on very rare occasions, packages are returned to us as undeliverable. we will attempt to re-ship orders that are returned to us as undeliverable. in an effort to reduce the impact of returned products, juvenal reserves the right to donate or recycle any returned or undelivered items as deemed appropriate in its sole discretion.